FAQ – Frequently Asked Questions

Q: Can I return my order?
A: Yes, we accept returns within 14 days, but only if the product is unopened and in its original packaging. For hygiene reasons, opened skincare products cannot be returned.

Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery usually takes 7–14 business days, depending on your country.

Q: Do you ship internationally?
A: Yes, Sovranu ships worldwide.

Q: How can I contact support?
A: You can email us at info@sovranu.com or use the contact form on our website.